AVP – Mortgage Operations, India

Job Functions:-

• Responsible for Day to Day Operations - Deliver consistent end to end Service Levels in line with Business needs, ensure Profitability of the process, provide Projections and budgets, manage attrition and adequate staffing, Monitor compliance adherence through timely audits.
• Minimum 10 years US mortgage experience with exposure to Originations and Post-Closing environments, underwriting experience exposure in automated and manual underwriting.
• Minimum 5 years background in forensic underwriting and mortgage loan due diligence and minimum 5 years leadership experience, preferably in the mortgage industry.
• Support marketing & client relationship team in sourcing new business from clients.
• Drive efficient incident management & problem resolution through support organizations.
• Sound knowledge with Lean & Six Sigma Methodology and Introduce automation to provide value added services.
• Monitor performance, productivity and quality.
• Track deliveries and reconcile assets received and transmitted.
• Submit invoices to Account Receivable, review final invoice for accuracy, and approve invoices.
• Respond to communications from client.
• Manage to client expectations, including manage delivery of batches according to schedule outlined in the scope of work.
• Work closely with the inventory group to monitor file flow and ensure files are moving through the loan statuses to meet timely review and delivery requirements.