Responsible for client relationship, Profit and Loss management of the account,
quality and risk with the services provided to the client, strategic positioning for
growth and people management of the account.
Interfaces with the Head of BPO Delivery and Global Account Lead. Responsible
for shaping and driving value led transformation for the clients.
To ensure a value-added experience to client by partnering and influencing them
day to day operational issues and expectations.
Job Dimensions:-
Knowledge and Expertise :
Competent in speciality insurance domain with sound understanding of London
insurance market, placement, wholesale insurance broking and reinsurance
market.
Job Complexity :
Speciality Insurance Operations
Client :
Relationships Provide single point of contact for the client account leadership and the
operations
Communication Skills : Influencing.
Financial Impact : Direct accountability to functional budget or costs. Supports in cost management
through achievement of functional goals, process improvements, unit time
revisions and improved work-split
Principle Accountabilities:-
Delivering to the Customer / Client : Managing & exceeding stakeholder expectations, client interaction
as and when required; incorporate feedback in the eco system.
Operational Excellence : Building value by creating process efficiencies
Deliver quality by building a knowledge organization and encouraging, leading and guiding teams to build depth and breadth of technical expertise
Alignment with company’s operating model to create logical business operations that deliver excellent customer services
Stakeholder Management : Deliver value in every sphere of interaction with the stakeholders.
The incumbent will be responsible for driving effective client
relationship by managing operational escalations.
Will be required to provide stakeholders with a value-add
experience by partnering on operational decisions.
Initiate and influence expectation setting discussion with client.
Strategic Thinking - Operational & Financial performance :
To contribute to plan and lead implementation of annual operating
plans for relevant business units.
Sponsor the client transformation program and activities to meet
service measures and cost savings, if applicable.
Achieve contract controllable income targets using the most
appropriate principles, levers and tools.
Improve mobilization and transition costs working with the
Transitions team.
Achieve year-on-year efficiencies in conjunction with Business
Experience
15 - 20 Yrs
Education
Degree/MBA
Job Location
London
Company Profile
Our Client is a renowned Global information technology .